Refund & Returns Policy

Refund & Return Policy

Thank you for shopping with us. We offer a 30-day return policy, giving you 30 days from the date of receiving your item to request a return.

To be eligible for a return, your item must be in its original packaging, unworn or unused, with all tags intact. You’ll also need to provide the receipt or proof of purchase.

To initiate a return, kindly reach out to us at [email protected]. Please note that returns should be sent to the following address:

44 Ta Quang Buu, District 8, Ho Chi Minh City, 751000.

Once your return is accepted, we will provide a return shipping label and detailed instructions on where and how to send the package. Please remember that we can only accept items for return that have been previously approved for return.

Feel free to contact us at [email protected] for any queries related to returns.

Damages and Issues

Upon receiving your order, please inspect it carefully. If you notice any defects, damages, or if you receive the wrong item, kindly notify us immediately. This will allow us to assess the situation and rectify any issues promptly.

Exchanges

For a swift exchange process, we recommend returning the item you have for a refund. Once your return is approved, you can proceed to make a separate purchase for the desired item.

European Union 14-Day Cooling Off Period

For orders shipped within the European Union, you have a 14-day cooling-off period. Within this timeframe, you can cancel or return your order for any reason without providing justification. Similar to our standard policy, the item must be unworn, unused, with all tags, and in its original packaging. Additionally, the receipt or proof of purchase is required.

Refunds

Upon receiving and inspecting your return, we will notify you about the approval of the refund. If approved, the refund will be processed within 10 business days using your original payment method. Please note that the processing and posting of refunds by your bank or credit card company may take some time.

If more than 15 business days have passed since we approved your return and you have not received the refund, please get in touch with us at [email protected].

Your satisfaction is important to us, and we’re here to assist you throughout the return and refund process.